Banking tips and guides

How to Close, Deactivate or Delete your UBA Mobile App and Internet Banking Account

This write-up entails “how to close, deactivate or delete your UBA Mobile app and Internet banking account”.

If you have been looking for how you can successfully stop using the Uba mobile app and Internet banking platform but couldn’t find one, don’t feel disappointed. Here’s one.

This article is written primarily to show you and other readers how to close, deactivate or delete your UBA Mobile app and Internet banking account and the fact remains that if you follow the given instructions in this post you will surely get it done successfully.

Let’s delve in!

How to close, deactivate or delete your uba mobile app and Internet banking account

How to close, deactivate or delete your uba mobile app and internet banking account
How to close, deactivate or delete your uba mobile app and internet banking account

Closing, deactivating, or deleting your UBA mobile app and Internet banking account is a straightforward process that can be accomplished by contacting UBA customer care or visiting your nearest bank branch. Here’s a step-by-step guide on how to proceed:

Contact UBA Customer Care: To begin the process, you can reach out to UBA customer care. 

You can do this by calling their customer support hotline or sending an email to the designated support address. 

When communicating with customer care, be prepared to provide your account details for verification purposes.

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Read: Forgot my UBA Bank Mobile app and Internet banking Password and Pin – How to Reset, Change and Recover UBA Bank Mobile app and Internet banking Password and Pin

Visit the Bank Branch: Alternatively, If you prefer a face-to-face interaction, you can visit the nearest UBA bank branch. Once there, head to the customer service desk and inform them about your intention to close, deactivate, or delete your mobile app and internet banking account.

Identity Verification: Regardless of whether you contact customer care or visit the bank branch, UBA will ensure security and will ask for additional verification. 

This step is crucial to ensure that you are the rightful owner of the account.

Deactivation Process: If you want to deactivate your UBA mobile app, the customer care representative or bank staff will guide you through the necessary steps. 

This may involve confirming your decision, and upon completion, your access to the mobile app will be disabled.

Internet Banking Account Closure: For closing your internet banking account, the process is similarly straightforward. 

Read Also: How to close, deactivate or delete your Fidelity Bank app and internet banking account

The customer care representative or bank staff will help you navigate the required steps. You may need to provide additional authentication, such as a One-Time Password (OTP) sent to your registered mobile number or email.

Confirmation: Upon successful completion of the account closure or deactivation, you will receive confirmation from UBA either via email or SMS. 

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Keep a record of this confirmation for your reference.

FAQs On How to close, deactivate or delete your uba mobile app and internet banking account

You have learned everything you need to know on how to close, deactivate or delete your uba mobile app and internet banking account. However, here are some helpful frequently asked questions related to the topic:

Can I close my UBA mobile app and internet banking account online?

No, currently, the United Bank Of Africa (UBA) did not provide an option to close your mobile app or internet banking account entirely online. 

 Will closing my UBA mobile app and internet banking account affect my physical bank account?

Absolutely No, closing or deactivating your UBA mobile app and internet banking account will not affect your physical bank account. 

These are separate entities, and closing your mobile app or internet banking account will not impact your traditional account with UBA by any means.

Can I reopen a closed UBA mobile app and internet banking account?

Yes, you can reopen your uba mobile app and internet banking if closed or deactivated and not totally deleted.

Can I reactivate my UBA mobile app and internet banking account after deactivating it?

Yes, in most cases, you can reactivate your UBA mobile app and internet banking account after deactivating it.

Will I lose access to my transaction history after closing my UBA mobile app and internet banking account?

Closing your UBA mobile app and internet banking account will result in the loss of access to your transaction history through these platforms. 

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Can I transfer my UBA account balance to another bank before closing my account?

Yes, you can transfer your UBA account balance to another bank account before closing your UBA mobile app and internet banking account. 

Ensure that all your transactions are settled, and your account balance is zero before proceeding with the closure.

Can I close my UBA mobile app and internet banking account if I have pending transactions?

No, It’s not recommended, you should settle all pending transactions before carrying out the closure or deactivation process. 

Can I close my UBA mobile app and internet banking account if I am outside the country?

Yes, you can carry out the closure or deactivation process while you are outside the country. 

Contact UBA customer care via email or the hotline to get guidance on the required steps. 

However, it’s essential to visit a UBA bank branch for identity verification to complete the process.

Wrapping Up

To bring everything to conclusions, whether you choose to contact UBA customer care or visit a bank branch, the process of closing, deactivating, or deleting your UBA mobile app and internet banking account is well within your reach.

Take the necessary steps to protect your data and financial information during the process. 

By following this guide, you can ensure a smooth transition and confidently manage your financial affairs going forward.

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