Banking tips and guides

How to Close, Deactivate or Delete your FCMB Mobile App and Internet Banking Account

How to close, deactivate or delete your Fcmb mobile app and internet banking account

Although managing your finances on the go has become a lot easier than ever before. However, circumstances may change and may call for closing, deactivating, or deleting your FCMB mobile app and Internet banking account.

Also, circumstances like insecurity could make you decide on closing your app and internet banking account. Whatever your reason may be, this article is the best fit to get it successfully done.

Note: From my research, I found out you cannot close, deactivate or delete your account directly by yourself on the FCMB app and Internet banking, the only solution to get it done successfully has been outlined in this article.

Let’s get started!

How to close, deactivate or delete your Fcmb mobile app and internet banking account

How to close, deactivate or delete your Fcmb mobile app and internet banking account
How to close, deactivate or delete your Fcmb mobile app and internet banking account

Below are the instructions on how to close, deactivate or delete your Fcmb mobile app and internet banking account you need to follow:

Contact the bank’s customer care

Before reaching out to FCMB customer care, ensure you have all the essential details related to your account. 

This includes your account number, full name, registered phone number, and any other account-related information they might request.

Read: How to close, deactivate or delete your Fidelity Bank app and internet banking account

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Choose Your Preferred Contact Method

FCMB offers various customer care contact options, such as phone calls, emails, and live chats. 

You can find the contact information on their official website or mobile app. 

Select the method you feel most comfortable with.

 Verify Your Identity

To protect your account from unauthorized access, the FCMB customer care team will ask you to verify your identity. 

This step may involve answering security questions or providing specific account-related information.

Request to Close or Deactivate Your Account

Clearly state your intention to close or deactivate your FCMB mobile app and internet banking account. 

Be patient as the customer care representative processes your request.

Follow Up

If necessary, follow up on your request after a few days to ensure that your account closure or deactivation is successfully completed.

Option 1: How to close, deactivate or delete your Fcmb mobile app and internet banking account

The second option on “how to close, deactivate or delete your Fcmb mobile app and internet banking account” is the following:

Visiting the Nearest FCMB Branch

 Look for the Nearest FCMB Branch

Visit the official FCMB website or use their mobile app to find the nearest branch to your location. 

Make sure to check the branch’s working hours to plan your visit accordingly.

Carry Your Identification Documents

For security purposes, bring your valid identification documents, such as a government-issued ID (e.g., passport, driver’s license) and any other documents the bank may require to verify your identity.

Meet with a Bank Officer

Upon arriving at the branch, approach the customer service desk and request to close or deactivate your mobile app and internet banking account. 

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The bank officer will guide you through the necessary steps and assist you with the process.

Provide Account Information

To proceed, you will be asked to provide your account number, full name, registered phone number, and other relevant details to ensure they are deactivating the correct account.

Wait For Response

Once you have requested account deactivation, you may be asked to expect the account successfully closed within 24 hours of requesting.

FAQs How to close, deactivate or delete your Fcmb mobile app and internet banking account

Below are some frequently asked questions related to “how to close, deactivate or delete your Fcmb mobile app and internet banking account” that you may like. 

The answers were also included. Kindly explore them below:

Can I close or deactivate my FCMB mobile app and internet banking account online?

FCMB did not offer an online option for closing or deactivating mobile apps and Internet banking accounts. 

The available methods are to contact FCMB customer care or visit the nearest FCMB branch. 

Is there a fee for closing or deactivating my FCMB mobile app and internet banking account?

No, Fcmb does not charge for account closure, deactivation, or deletion. It’s always free.

Can I reactivate my FCMB mobile app and internet banking account after it’s closed or deactivated?

If your FCMB mobile app and internet banking account are closed or deactivated, it is possible to reactivate the same account.

But if totally deleted, you may have to open another internet or mobile app account. Note that this does not affect your main account.

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How long does it take to close or deactivate my FCMB mobile app and internet banking account?

The time frame for closing or deactivating an FCMB mobile app and internet banking account will depend on the bank internal processes and the method you choose.

 If you contact FCMB customer care, they may provide an estimated timeline for the completion of your request. 

Alternatively, if you visit the nearest FCMB branch, the process might be completed during your visit or take a few business days.

Can I close or deactivate my FCMB mobile app and internet banking account if I have pending transactions?

It is advisable to settle any pending transactions and ensure that your account balance is zero or meets the minimum required to close or deactivate the account. 

Having pending transactions or insufficient funds may cause delays in the account closure or deactivation process. To avoid any issues, try to clear all transactions before you carry out the closure or deactivation.

Conclusion

While it might not be pleasing to say goodbye to the convenience of FCMB’s mobile app and internet banking, life is full of changes, and sometimes it’s necessary to close or deactivate an account.

Remember that the two available options are to contact FCMB customer care or visit the nearest FCMB branch. 

Choose the method that best suits you and follow the step by step guide provided above.

By doing so, you’ll ensure a smooth and secure process for closing or deactivating your FCMB mobile app and internet banking account.

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