Banking tips and guides

How to Deactivate, Close or Delete your First Bank Mobile App and Internet Banking Account

In today’s article, you will explore “how to deactivate, close or delete your First Bank Mobile app and Internet banking account”. Note: As this article is meant to show you how to deactivate, close or delete your First Bank Mobile app and Internet banking account, it doesn’t mean you won’t be able to access your main account.

You can always access your account by visiting any First Bank branch closer to you but you won’t be able to access your account either through the internet banking portal or mobile app.

Please keep that in mind.

If you understand my point then let’s now proceed with the step-by-step process of how to deactivate, close or delete your First Bank Mobile app and Internet banking account.

How to deactivate, close or delete your First Bank Mobile app and Internet banking account

How to deactivate, close or delete your First Bank Mobile app and Internet banking account
How to deactivate, close or delete your First Bank Mobile app and Internet banking account

On how to deactivate, close or delete your First Bank Mobile app and Internet banking account, I have carried out my research and found out First Bank does not specify options to close, delete or deactivate an account except by contacting them. 

However, in the following steps, I’ll show you how to contact first bank customer care service regarding your account deletion.

Contact First Bank Customer Service

To deactivate, close or delete your First Bank Mobile app and Internet banking account, what you need to do is to contact them via any contact information available.

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You should choose the one you find more convenient, this could be either by calling, emailing them, texting them on WhatsApp, or other available options.

 Inform Them About Deactivating Your Mobile App: Now that you have decided on which means of contact to use, the next thing you will need to do is to inform them about closing, deactivating or deleting your first bank mobile app and internet banking account.

Once you contact them, they’ll be the ones to guide you through the necessary processes.

Providing the Necessary Requirements: Contacting them may not be enough. You may have to provide some necessary requirements. These requirements usually includes the following:

Your First Bank Mobile Banking Details: This includes the username and password you use to log in to the mobile app and internet banking platform.

Your Full Name: Provide the full name associated with your First Bank account. Make sure it matches the information on your bank records for smooth verification.

Your First Bank Account Number: The account number uniquely identifies your bank account. 

This information is vital to ensure the deactivation process is applied to the correct account.

Means of Identification: You will need to provide a valid means of identification, such as a National ID card, Driver’s License, or International Passport. This ensures the security of your account and prevents unauthorized access.

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Account Deactivation: After submitting the necessary requirements and your details have been verified, the Customer Service representative will proceed with the deactivation process.

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Your mobile app and internet banking services will be disabled, ensuring you can no longer access your account through these means but note that you can always access your account by visiting any first bank branch near you.

FAQs On How to deactivate, close or delete your First Bank Mobile app and Internet banking account

Here are some frequently asked questions on How to deactivate, close or delete your First Bank Mobile app and Internet banking account with answers:

How do I close my First Bank mobile app and internet banking account?

To close your First Bank mobile app and internet banking account, you need to contact First Bank’s Customer Care through their hotline, visit a nearby branch, or make use of their online chat support.

 A Customer Care representative will guide you through the account closure process and verify your identity before proceeding.

Can I close my mobile app and internet banking account without visiting a branch?

Yes, you can close your mobile app and internet banking account without visiting a branch. 

First Bank offers multiple contact options, including their customer care hotline and online chat support, allowing you to initiate the closure process remotely.

Will closing my mobile app and internet banking account also close my actual bank account?

No, closing your mobile app and internet banking account will not close your actual bank account. 

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It only disables your access to digital banking services. 

Your bank account will remain active, and you can continue using it for other transactions.

Can I reactivate my mobile app and internet banking account after deactivating it?

Yes, you can reactivate your mobile app and internet banking account after deactivating it. 

If you wish to resume using digital banking services, simply contact First Bank’s Customer Care, and they will assist you in reactivating your account.

What documents do I need to provide for deactivating my mobile app and internet banking account?

To deactivate your mobile app and internet banking account, you will need to provide the following documents:

Your First Bank mobile banking details (username and password).

Your full name as it appears on your First Bank account.

Your First Bank account number.

A valid means of identification, such as a National ID card, Driver’s License, or International Passport.

Are there any fees involved in closing or deactivating my mobile app and internet banking account?

First Bank generally does not charge any fees for closing or deactivating your mobile app and internet banking account. However, if there are any outstanding balances or dues, you may need to settle them before the closure is finalized.

Can I still use other banking channels after deactivating my mobile app and internet banking account?

Yes, even after deactivating your mobile app and internet banking account, you can still use other banking channels like ATM services, physical branch banking, or telephone banking to manage your account.

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