Banking tips and guides

How to Deactivate, Close or Delete your Zenith Bank Mobile App and Internet Banking Account

How to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account

It’s not uncommon that customers may change at any time. They can decide to quit doing what they have always loved doing at any moment.

This also applies to Zenith bank customers closing their accounts. There are certainly many reasons why customers or individuals may decide to close, delete or deactivate their Zenith Bank Mobile app and internet banking account, one of the reasons is dissatisfaction and another is for security reasons.

Whatever the reason you have for wanting to close, delete or deactivate your zenith bank mobile app and internet banking account, you do not need to worry, I got your back.

In this article, I’ll show you the process on how to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account.

Closing your account on Zenith bank doesn’t take time only if it’s done in the right way. 

So without taking your time, let’s look into “how to deactivate, close or delete your Zenith Bank Mobile app and Internet banking”.

How to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account

How to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account
How to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account

In the guide below, you will find “how to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account” with ussd code and secondly by contacting the Zenith Bank customer care support team. Explore them now:

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How to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account” with ussd code

The first step on how to deactivate, close or delete your Zenith Bank Mobile app and Internet banking account” is through the use of a ussd code.

To get started, here’s what you should do;

You can start by deactivating your internet and mobile banking account if you have one by dialing *966*20*0# on your mobile phone, and following the simple instructions provided on your screen to successfully get it deactivated.

That is just the simple guidelines provided by Zenith Bank themselves. However, if you wouldn’t prefer that, there’s an alternative and can be found below:

How to Close, deactivate, or delete your Zenith Bank mobile app and Internet banking account by contacting customer support

Once you’ve made the decision to close your Zenith Bank account, the next step is to get in touch with their customer support team

You can do this via phone calls, emails, or visiting a nearby branch. Their friendly and professional representatives will guide you through the account closure process, answer any queries you may have, and ensure a seamless experience.

Read: How to deactivate, close or delete your GTB Mobile app and Internet banking account

Before the account closure process, ensure you have all the required documents and information at hand. This includes your account number, valid identification, and any outstanding balances that need to be settled. 

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Having this information readily available will expedite the closure process and save you time and effort.

Once you’ve prepared all the necessary information and settled any pending balances, it’s time to formally request the closure of your Zenith Bank account. 

This can be done by submitting an account closure request to the customer support team. 

After submitting an account closure request to the customer support team, you will get the both mobile app and internet banking account deactivated successfully.

FAQs On How to deactivate, close or delete your Zenith Bank Mobile app and Internet banking

Here are some frequently asked questions on how to deactivate, close or delete your Zenith Bank Mobile app and Internet banking with answers:

Can I delete my Zenith Bank account online?

Yes, if you use the Zenith Bank internet banking, you can decide to delete your account anytime.

What happens to my remaining funds after deleting my account?

Before your Zenith Bank account is deleted, you will need to withdraw any remaining funds. 

You can choose to withdraw the balance in cash or have it transferred to another account of your choice. 

Ensure you settle all outstanding balances before initiating the account deletion process.

Can I delete my Zenith Bank account if I have outstanding loans or debts?

Yes, you can still delete your Zenith Bank account if you have outstanding loans or debts. 

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However, before carrying out the account deletion process, you must settle all financial obligations, including any outstanding loans, to avoid any complications during the closure process.

Do I need to visit a branch in person to delete my Zenith Bank account?

No, visiting a branch in person is not mandatory for deleting your Zenith Bank account. 

You can contact their customer care through phone calls or emails to initiate the account deletion process. 

However, visiting a branch may be helpful if you prefer face-to-face communication or if there are specific requirements in your region.

Can I delete a joint account with Zenith Bank?

Yes, joint account holders can delete a Zenith Bank joint account. 

The consent of all account holders will be required to proceed with the account deletion process.

Will deleting my Zenith Bank account affect my credit score?

Deleting your Zenith Bank account, by itself, should not directly impact your credit score. 

However, if there are any outstanding balances or unresolved issues related to the account, they may affect your credit score negatively. 

Ensure all financial obligations are settled before carrying out the account deletion process.

 Is there a specific time when I can request to delete my Zenith mobile app and internet banking account?

You can request to delete your Zenith Bank account at any time, as long as you have fulfilled all necessary requirements, including settling outstanding balances.

The customer care team is available during their operating hours to assist you with the process.

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