Banking tips and guides

How to get a reversal for a failed POS or ATM transaction (All Nigerian banks)

I know how annoying it can be, trying to withdraw or maybe pay for services but you experience a failed transaction and you’re being debited.
Failed POS and ATM transaction is rampant all over Nigeria, you can only hope you don’t experience it in a critical moment as it can frustrate the plans you had.

What’s a Failed atm or pos transaction and how does it happen?


Failed ATM and POS transaction is an error that occurs when the account linked to your debit card is debited for a transaction and value is not received by the other party involved.

It can be that either:

  • Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.
  • Cash is not dispensed from the ATM but the exact amount has been debited from your account.

Will i get an immediate reversal?

Although some incorrect debit gets reversed Immediately, some takes time and if you don’t act you may not get the reversal on time. At this point what you can do is to contact your bank for a reversal.

So I will take you through the

Steps on how to get a reversal from your bank if you have a failed ATM or POS transaction

  • Firstly you’ll have to get your bank contact information, so as to proceed with the reversal complaint.
  • After getting your bank’s contact information, you have two options, either to call your bank or send an email.
  • Email is cheaper than calls and I would advise you to go with email.

I’ll give you an application format you’ll use to contact your bank:

Application format for reversal of failed ATM transaction in any Nigerian bank :
Tittle: incorrect debit from a failed ATM transaction
Message body: Greetings, I was recently debited for an ATM transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:….
Bank ATM: ….
Amount debited:……
Date:…..

Application format for reversal of failed POS transaction in any Nigerian bank:
Tittle: incorrect debit from a failed POS transaction
Message body: Greetings, I was recently debited for a POS transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:….
POS COMPANY:….
Amount debited:……
Date:….

Application format for reversal of failed Online transaction in any Nigerian bank:
if you were incorrectly debited after a failed transaction online from transaction systems like quickteller and the rest, , you can use the below format to message your bank in order to get a reversal.
for online transaction complaints:
Tittle: incorrect debit from a failed ONLINE/WEB transaction
Message body: Greetings, I was recently debited for a WEB transaction that didn’t go through, I want a reversal as soon as possible. I need the money for urgent use.
Additional information
Account number:…..
Payment processor: e.g bet9ja payment using paystack or konga payment using flutterwave
Amount:…..

Use the above format to mail your bank, using either your Gmail or yahoo mail.

Below are links to Nigerian banks and their contact pages, from their contact page, you can get their official phone numbers, contact form and their email addresses.

Access Bank

firstbank

united bank for Africa (UBA)

FCMB

Fidelity bank

Guaranty trust bank

Union bank

Zenith bank

Ecobank Nigeria PLC

Heritage bank

keystone bank

Polaris bank

StanbicIBTC

Sterling bank

Unity Bank

Wema Bank

Kuda microfinance bank

Getting a reversal from your bank after being incorrectly debited because of a failed transaction should not be a stressful task, as long as you have the right information you’ll get through the reversal process with ease.

with this article, I hope you find all the information you need to submit your complaint to your bank.

If there’s anything else you need to know, don’t hesitate to use the comment box, I’ll give you a reply as soon as possible.

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One Comment

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