Finance apps

How To Unlock Moniepoint Account Easily

How To Unlock Moniepoint Account Easily

Moniepoint is a trusted gateways to manage our financial affairs. However, similarly to any digital service, there may come a time when you find yourself locked out of your Moniepoint account, or you simply need to reset your password or business PIN for security reasons. 

These unexpected issues can be perplexing, but fear not, you really don’t need to panic, this guide is going to help you in unlocking your moniepoint account easily.

Before heading to how to unlock moniepoint account, kindly look into why moniepoint often locks users’ accounts.

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Why Moniepoint Locks User Accounts

Moniepoint, like any other financial platform, takes security seriously. However, there are various reasons why your Moniepoint account might become locked. 

Here are a few common reasons:

Wrong Password Entry: Entering an incorrect password repeatedly can trigger an account lockout. 

This is a security measure to protect your funds and personal information.

Multiple Wrong Business Pin Entry: Just like your password, your business pin should be kept confidential. 

Repeated incorrect entries could lead to a locked account to prevent unauthorized access.

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Violating Terms and Conditions: Engaging in activities that violate Moniepoint’s terms and conditions can also result in an account lock. 

It’s essential to adhere to these guidelines to maintain account access.

Now that you understand why your account might be locked, let’s explore the steps to unlock it.

How to Unlock Moniepoint Account Easily In 2023

How To Unlock Moniepoint Account Easily
How To Unlock Moniepoint Account Easily

There’s no hidden secret to unlocking your moniepoint account if locked, especially if due to multiple wrong password entries or wrong business PIN entries.

To get started, kindly follow the steps to unlock your moniepoint account.

Visit Moniepoint Online Platform:

To begin the process, kindly visit moniepoint online platform and while on the login page, click the “Forgot Password” link, input your username and click “Next.”, you’ll receive a one-time password (OTP) on your registered phone number. Enter this OTP.

 Moniepoint will send a password reset link to your registered email address.

Click on the link and follow the prompts to reset your password.

Once your password is reset, log in to your Moniepoint dashboard with your new password.

What to Do If You Still Can’t Unlock Your Moniepoint Account

Sometimes, despite following the steps above, you may encounter difficulties unlocking your account. In such cases:

Check Your Email: Moniepoint typically sends an email notification with instructions on how to unlock your account. 

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Ensure you check your email, including spam or junk folders.

Contact Moniepoint Customer Care: If you can’t find an email from Moniepoint or the instructions provided don’t work, reach out to Moniepoint’s customer care team for assistance. 

You can contact them through the Moniepoint app or by calling their customer care number (0814 150 0017).

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Social Media Contact: If you don’t receive a timely response through the official channels, try reaching out to Moniepoint via social media platforms such as Twitter, LinkedIn, or Facebook.

FAQs On How To Unlock Moniepoint Account Easily

Here are some helpful frequently asked questions on how to unlock moniepoint account with answers:

How do I recover my locked Moniepoint account?

To recover your locked Moniepoint account, follow these steps:

  • Visit the Moniepoint online platform.
  • Click on “Forgot Password” on the login page.
  • Enter your username and the OTP sent to your registered phone number.
  • Follow the password reset link sent to your registered email and set a new password.
  • Log in to your account with the new password.

Can I reset my Moniepoint password?

Yes, you can reset your Moniepoint password if you’ve forgotten it or need to change it for security reasons. 

Follow these steps:

  • Visit the Moniepoint online platform.
  • Click on “Forgot Password” on the login page.
  • Enter your username and the OTP sent to your registered phone number.
  • Follow the password reset link sent to your registered email and set a new password.
  • Log in to your account with the new password.
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Why is my MoniePoint account locked on my phone?

Your Moniepoint account on your phone may become locked for several reasons, including:

  • Entering the wrong password or business PIN multiple times.
  • Violating Moniepoint’s terms and conditions.
  • Security measures to protect your account from unauthorized access.
  • To unlock it, follow the steps mentioned earlier or contact Moniepoint customer care for assistance.

What to do if my MoniePoint account is restricted?

If your Moniepoint account is restricted, follow these steps:

Check your email for instructions from Moniepoint on how to resolve the restriction.

Contact Moniepoint customer care for specific guidance. You can reach them through the Moniepoint app or by calling their customer care number (0814 150 0017).

If you don’t receive a timely response, consider reaching out to Moniepoint on social media platforms like Twitter, LinkedIn, or Facebook for assistance.

How do I reset my MoniePoint business PIN?

To reset your Moniepoint business PIN, follow these steps:

  • Go to your Moniepoint settings.
  • Select the “Security” option.
  • Look for the “Reset Transaction PIN” or similar option.
  • Enter your current password and set a new PIN as prompted.
  • Confirm the new PIN, and it will be updated for your Moniepoint account.

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